• Oliver

Support Channels

Updated: Sep 23, 2019

There is a multitude of options when you need to get help for BJSurvey:


Blog

This blog is a great resource to find answers on various toppings related to BJSurvey. Once you have signed up, don't forget to subscribe to it, so you get email notifications when new blogs are posted.


Manual

The manual contains the most detailed information about BJSurvey and can be accessed directly from the program's "Help" menu. You can also download it to your computer.

Tutorials

The video tutorials are short audio visual presentations teaching anything from data entry to how to read the reports and graphs. Most of them are less than 4 minutes long. They are a great way not only to learn how to use BJSurvey, but also an excellent demonstration of best practices. You can access the tutorials from the program's "Help" menu or you can view them online at www.casinosoftware.com/videos. From there, you can also download them to your computer if needed.


Chat

For quick answers to your question I can usually be reached through my website's chat portal. Just look for it on the lower-right hand corner:

There is also a link to this in my email signature:

Online Form

Use the online form for simple requests, such as requesting access to the Download Page, getting your serial number or reporting an expired license key.


Download Page

On this password protected page, you can find the installer for BJSurvey, as well as other BJSurvey related links and downloads. Please use the online form to request the password if needed.


Email

Sending me an email (oliver@casinosoftware.com) is a good way to get answers for more complex questions, as you can attach screenshots as well as BJSurvey reports and graphs you may have a question about. I will usually answer them in less than 8 hours. If you haven't heard back from me in 24 hours, please check your junk email folder as my response may have ended up there. If my response isn't there, please send me another email or call me as my emails may be getting blocked by your computer department. Also, check out this blog about losing legitimate emails to spam filters.


Phone

Some questions are best answered in a one-on-one conversation. In those instances, call me in my office at +1(702)260-7177 or on my mobile at +1(702)482-7177.


Remote Session

For really complex and technical issues, a remote desktop session usually offers the most expedient way of resolving them. During such a session I connect to your computer, so I can see what you see. I can also take control if you want me to and perform the necessary steps to investigate the issue. You have to give me explicit consent during each session. A remote session can be started by selecting "Remote Support" from the "Help" menu, or by selecting the "Remote Support" icon on my website at www.casinosoftware.com/support:

Once you have initiated the remote support request, you will need to provide me with the "Access ID" and password.


Large File Sharing

Some issues may require a large file to be shared with me that is too large to be sent as an email attachment. In those cases, you can upload a file. Do not upload files, unless I request you to do so.

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